Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.

If you still haven’t received your confirmation email within 24 hours, please contact us at overseasales@renew-phy.co.kr so we can assist you further.

Your order details will be sent to you via email.
If you create an account, you can also view your order history and payment status anytime on your account page.

If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at overseasales@renew-phy.co.kr with your order number and the details you would like to update.

If you used a discount code, you will need to request a new code, as the original one cannot be reused.

Unfortunately, we do not offer exchanges at this time.

The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at overseasales@renew-phy.co.kr to request a return.

Shipping rates vary based on location and order size. The exact shipping cost is calculated on the checkout page.

We ship only to the United States, and the estimated delivery date is automatically displayed on the checkout page.

We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues.

Email requests for address changes cannot be guaranteed.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

You can request a return within 30 days of receiving your order by contacting us via our Contact Us Page.